Terms of Use

1. Operator

The Service is operated by a Georgian individual entrepreneur registered with the LEPL Revenue Service of Georgia. Full operator identity, registered address, and contact channels are set out in Section 31 (Contact) at the bottom of these Terms and in our Impressum at dosar.app/en/impressum.

2. Service Description

Dosar.app is an independent, informational, software-based tool. It (a) lets you check the status of a Romanian citizenship dossier as recorded in our own indexed copy of the public source at cetatenie.just.ro, and (b) — for paid subscribers — automatically monitors that indexed copy and sends notifications when the recorded status of a dossier you specified changes in our index.

The Service is not affiliated with the Autoritatea Națională pentru Cetățenie (ANC), the Romanian Government, any embassy or consulate, or any other public authority.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use the Service or purchase a subscription. By using the Service you represent that you meet these requirements.

4. No Legal or Immigration Advice

Dosar.app does not provide legal advice, immigration advice, case strategy, representation, or any other regulated professional service. The Service reproduces information already published by ANC and does not interpret, forecast, or guarantee any outcome.

For binding legal advice you must consult a licensed lawyer. Nothing in the Service replaces or overrides official communications from ANC, any court, or any embassy or consulate.

5. Account & Registration

To purchase a subscription you must register an account using a valid email address. Authentication is passwordless — we send a magic sign-in link to your email. You are responsible for keeping access to that email account secure.

You may delete your account at any time by writing to support@dosar.app. Consequences of deletion are described in the Privacy Policy.

6. Subscription Plans and Pricing

Paid subscriptions are offered at the tier prices displayed on dosar.app/pricing at the time you subscribe. Current tiers are: Basic ($3.99/month, 1 dossier), Family ($5.99/month, 3 dossiers), Friends ($9.99/month, 5 dossiers), For Agencies ($14.99/month, 10 dossiers). Prices are in US Dollars and, unless indicated otherwise on the checkout page, exclusive of applicable taxes; any VAT or sales tax is calculated and collected by our Merchant of Record (see Section 7).

We reserve the right to change subscription prices for future billing periods. Any price change will be communicated at least 30 days in advance and will not affect the current billing period.

7. Merchant of Record & Payment Processing

Payments made on dosar.app are processed by Dodo Payments Ltd. as our Merchant of Record. Dodo Payments is responsible for collecting your payment, calculating and remitting applicable taxes, and issuing receipts. When you check out you enter into a separate purchase contract with Dodo Payments; that contract is subject to Dodo Payments' own terms.

We do not receive, store, or process your card, CVV, or bank account details.

7b. Payment via Telegram Stars (in-bot subscriptions)

Our @dosar_app_bot Telegram bot lets you buy a monitoring subscription directly inside Telegram using Telegram Stars (⭐, currency code XTR). Prices for the three current durations are 350 ⭐ (approx. $6.99, 3 months), 500 ⭐ (approx. $9.99, 6 months) and 750 ⭐ (approx. $14.99, 12 months) and cover the same monitoring feature described in Section 6, at the volume of one active dosar per slot.

When you pay in Stars, the payment is processed by Telegram FZ-LLC as merchant of record for the Stars transaction; we never see or handle your card, wallet, App Store or Google Play account details. Telegram's own terms of service and refund policy for Stars apply to that transaction — see telegram.org/tos/stars.

Stars subscriptions purchased in-bot do not auto-renew via Telegram and are not subject to Section 8: each renewal is an explicit new Stars payment initiated by you. Renewal reminders are sent automatically at T-7 days, T-1 day, and at expiry; there is no automatic charge, and no user action other than choosing not to renew is required to end the subscription.

**Refunds for Telegram Stars purchases.** Within 14 days of purchase you may request a full refund by writing to support@dosar.app. Refunds are processed through Telegram's `refundStarPayment` mechanism and return the entire Stars amount to your Telegram balance — partial refunds are not technically supported. After the 14-day window, refunds are handled on a case-by-case basis and are not guaranteed. Nothing in this clause restricts your statutory consumer rights under EU law.

Note: Users purchasing Telegram Stars via the iOS or Android Telegram app may pay an Apple App Store or Google Play Store premium (approximately +30%) compared to purchasing via Telegram Web. The USD estimates above reflect the Telegram Web price. Telegram, not Dosar, sets and collects these platform fees.

8. Billing Cycle and Automatic Renewal

This Section applies to card-based subscriptions processed via Dodo Payments. Telegram Stars subscriptions are governed exclusively by Section 7b — they do NOT auto-renew and are not subject to this Section.

Subscriptions are billed monthly, in advance, on the calendar day matching the day of your initial purchase. Your subscription renews automatically for successive one-month periods unless cancelled before the next renewal date.

We (through Dodo Payments) will remind you by email at least seven days before each renewal.

9. Cancellation

You may cancel your subscription at any time through your account page (dosar.app/profile) or by writing to support@dosar.app. Cancellation takes effect at the end of the current billing period; you keep access to paid features until then. No penalty or fee applies.

After cancellation, dossiers you were monitoring are moved to "cold storage" and are not deleted. If you resubscribe within 12 months you can restore them to active monitoring without re-entering them.

10. Right of Withdrawal (EU Consumers)

If you are a consumer resident in the European Union, you have a statutory right under Directive 2011/83/EU to withdraw from a distance contract within 14 days from the day of purchase, without giving any reason.

To exercise this right, send an unequivocal statement to support@dosar.app before the 14-day period expires. You may (but are not required to) use the model withdrawal form available on request. In case of withdrawal, we will reimburse you without undue delay, and in any event within 14 days of receiving your notification, using the same means of payment you used for the original transaction.

11. Waiver of Withdrawal Right for Immediate Service Delivery

As permitted by Article 16(a) of Directive 2011/83/EU, at checkout we ask you to explicitly request that service delivery begin immediately, and to acknowledge that by doing so you lose your right of withdrawal in respect of the portion of the service already delivered by the time you decide to withdraw.

Consequences: if you withdraw within 14 days after having made this request, we will refund the price on a pro-rata basis, deducting the value corresponding to the days during which the service was in fact delivered. Example: for a $5.99 monthly subscription, if you withdraw on day 10 out of 30, we refund (20/30) × $5.99 = $3.99.

You are free to refuse this waiver — in that case the full 14-day right applies and your subscription will not activate until the 14 days have elapsed.

12. Refunds Outside the 14-Day Withdrawal Window

Subscriptions are non-refundable outside the 14-day withdrawal period, except where required by mandatory consumer law. Where the Service is materially unavailable for a continuous period longer than 72 hours because of a failure attributable to us (not to the upstream public data source, and not to force majeure — see Section 20), we will credit or refund the corresponding portion of the current billing period at your choice.

13. Explicit Consent to Processing of Special-Category Data

At checkout you are asked to give explicit consent under Article 9(2)(a) GDPR to our processing of information about your Romanian citizenship application, which may indirectly reveal information about your ethnic origin. Without this consent the subscription cannot start. You may withdraw the consent at any time — the effect is described in the Privacy Policy.

14. Permitted Use

You may use the Service only for the purposes it is offered for, and only for dossier numbers that (a) belong to you, (b) belong to a person you have authority to act for (spouse, child, parent, or client under a signed professional mandate), or (c) are otherwise part of information the person concerned has made public.

You must not: use the Service in a way that violates applicable law; attempt to circumvent access controls, rate limits, or security measures; scrape, mirror, or resell the underlying database; submit false or malicious inputs; use automation to overload the service; impersonate anyone; or use the Service to harass, defame, or discriminate.

14a. Your Responsibility to Verify

The Service is a monitoring aid, not a substitute for your own diligence. You are solely responsible for:

(a) checking the official source at cetatenie.just.ro on a regular basis, and in any event before relying on any status shown by the Service;

(b) tracking and meeting all statutory deadlines under Romanian law, in particular the deadline for taking the oath of allegiance (jurământul de credință) following an order granting citizenship — missing this deadline may cause the order to lapse and the citizenship application to be rejected;

(c) attending any appointment, submission, or communication required by ANC, the courts, or any embassy or consulate;

(d) keeping your contact details (email, Telegram) current and ensuring our notifications are not blocked or filtered.

A missed or late notification from the Service does not extend, suspend, or excuse any deadline set by Romanian authorities.

15. Telegram Bot

The Dosar.app Telegram bot is a delivery channel for notifications and a lookup interface. It does not sell subscriptions or digital goods — all purchases happen on dosar.app. Your use of Telegram is governed by Telegram's own terms.

16. Public Data Source

The Service reads publicly published information from cetatenie.just.ro. We do not create, modify, curate, or verify that information beyond routine parsing. We do not guarantee that data on our Service reflects the current state of the source at every moment; there may be delays or errors in the public source, in our synchronisation, or in the way the source itself displays information.

Parsing and extraction. The public source publishes orders as documents whose format, structure and content are outside our control and may change without notice. Our system extracts data from those documents automatically. We do not warrant that such extraction is complete, accurate, timely, or free of errors, omissions, or misclassification. The Service is not, and must not be relied on as, the authoritative record of your dossier status.

17. Intellectual Property

All software, design, text, graphics, and documentation of the Service are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Service for its intended purposes; no other rights are granted.

You may not copy, adapt, disassemble, reverse-engineer, or create derivative works from the Service.

18. Availability

We aim to keep the Service available, but we do not guarantee uninterrupted availability. The Service depends on third-party infrastructure (hosting providers, Telegram, and the public data source) which may fail or be temporarily unavailable. We may perform planned maintenance and, where reasonable, will announce it in advance.

18a. No Guarantee of Notifications

The monitoring feature is a convenience tool. It does not guarantee that you will be informed of any change, or informed in time.

Notifications are triggered by changes in our index, not by changes at the source. A notification is sent when, and only when, the recorded status of your dossier in the Dosar.app database differs from its previously recorded state. If our index does not reflect a change — whether because the public source did not publish it in a form we recognise, because our synchronisation was delayed or failed, because parsing produced an incorrect or unchanged value, because a document format changed, or for any other reason — no notification will be sent, and we accept no liability for the absence of a notification. The status page on dosar.app is the authoritative reference for what will and will not trigger a notification from us.

Notifications may also be delayed, duplicated, sent in error (false positive), or not sent at all despite a change having been recorded (false negative). Causes include, without limitation: defects, regressions, or configuration errors in our software; server overload, rate limiting, or planned and unplanned downtime; failure of hosting, email, or Telegram delivery; and factors on your side (blocked bot, full or filtered mailbox, changed email address, disabled notifications). Blocking the Telegram bot, or losing access to the Telegram account associated with your subscription, terminates our ability to deliver notifications; it is your responsibility to unblock or re-link.

You remain solely responsible for monitoring your dossier through official channels and for meeting any deadline, appointment, oath date, submission, or other requirement. To the maximum extent permitted by law, we accept no liability for any consequence of a missing, late, duplicated, or incorrect notification or of incorrectly parsed data, including missed deadlines, loss or delay of rights, additional administrative steps, travel or accommodation costs, or delay in obtaining citizenship.

19. Third-Party Services

The Service uses the following third-party services: Dodo Payments (payments and taxes for card-based subscriptions, as Merchant of Record), Railway Corp. (hosting), Resend (transactional email), Telegram FZ-LLC (bot delivery and, for in-bot Stars subscriptions, Merchant of Record for the Stars payment — see Section 7b; Stars payment metadata such as transaction id, timestamp, and amount in XTR is processed by Telegram FZ-LLC under their own Terms of Service and Payment Policy), and Google LLC (analytics, subject to your cookie consent). Your use of features that involve those services is also subject to their respective terms.

20. Force Majeure

We are not liable for delay or failure to perform arising from events beyond our reasonable control, including natural events, government action or restriction, war, terrorism, riot, strike, epidemic, cyber-attack on a third party we rely on (including the public data source), failure of essential third-party infrastructure (hosting, internet backbone, Telegram, payment processors), or malfunction of the public data source.

21. Termination by Us

We may suspend or terminate your access if you materially breach these Terms, in particular Section 14, or if we are required to do so by law. Where reasonable, we will give you notice and a chance to remedy. On termination we will (a) refund the unused portion of your current billing period, and (b) provide access to your data for export on request, subject to the Privacy Policy.

22. Disclaimer of Warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, statutory, or other, including warranties of merchantability, fitness for a particular purpose, or non-infringement. Nothing in this section limits statutory warranties available to you as a consumer under mandatory law.

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that any data displayed or transmitted is accurate, complete, or current.

23. Limitation of Liability

To the maximum extent permitted by applicable law, our aggregate liability for any and all claims arising from or related to the Service in any 12-month period is limited to the amounts you actually paid to us in the 12 months preceding the event giving rise to the claim.

We are not liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunities.

This exclusion applies in particular to loss arising from missed or erroneous notifications, parsing errors, service unavailability, and reliance on data displayed by the Service.

Nothing in this section limits liability that cannot be limited under mandatory law (including liability for fraud, wilful misconduct, personal injury, or breach of the mandatory rights of consumers).

24. Indemnification

You agree to indemnify and hold us harmless from and against any third-party claim, cost, or liability arising from your use of the Service in breach of these Terms or in violation of applicable law, including any breach of the Permitted Use section.

25. Consumer Protection Notice

Nothing in these Terms limits or excludes any rights you have under mandatory consumer-protection law of your country of residence. In case of conflict between these Terms and mandatory local consumer law, that law prevails to the extent of the conflict.

26. Governing Law and Jurisdiction

These Terms and any dispute arising from or in connection with them are governed by the laws of Georgia, without regard to conflict-of-law rules.

Any dispute will be submitted to the exclusive jurisdiction of the competent courts in Tbilisi, Georgia. If you are a consumer resident in the European Union, you may also bring proceedings before the courts of your country of residence, and mandatory local consumer-protection rules will apply to the extent required by law.

27. Online Dispute Resolution (EU)

The European Commission provides an Online Dispute Resolution (ODR) platform for consumers at ec.europa.eu/consumers/odr. You may use it to seek an out-of-court settlement of a dispute with us. We are not obliged to use, and do not currently commit to using, any specific alternative dispute-resolution body.

28. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified through the Service or by email at least 30 days before they take effect; changes that only clarify or correct without altering your rights or obligations may take effect immediately. Continued use of the Service after the effective date constitutes acceptance of the changes.

29. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms to a successor in the event of a merger, acquisition, or sale of substantially all of our assets, in which case we will notify you.

30. Entire Agreement, Severability, No Waiver

These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and us in relation to the Service. If any provision is held invalid or unenforceable, the remaining provisions remain in effect. Our failure to enforce any right is not a waiver of that right.

31. Contact

Email: support@dosar.app

Operator (as recorded with the LEPL Revenue Service of Georgia):

ინდივიდუალური მეწარმე გრიგორიი ჩემერის (IE Grigorii Chemeris)

Registered address:

საქართველო, თბილისი, ნაძალადევის რაიონი, ც. დადიანის ქუჩა, N34, კორპუსი 7, კომერციული ფართი, შენობა N10, 0160

(Ts. Dadiani Street N34, Block 7, Commercial Space, Building N10, Nadzaladevi District, 0160 Tbilisi, Georgia)

See also the Impressum at dosar.app/en/impressum.

EU representative: being appointed. Contact us at support@dosar.app in the meantime.